- Chiller Transport · Rental Terms
Chiller Transport Rental Terms
What’s included in every booking, how payment and deposits work, and what happens if plans change — written in plain language, not a wall of legal boilerplate.
- No hidden fees
- Full fleet insurance
At a glance
Clear Terms
no surprise charges on the invoice
- Fuel included on daily bookings
- Free cancellation up to 4 hours before pickup
- Booking & Payment
How booking and payment work
Confirming a booking
A booking is confirmed once dispatch has your vehicle type, dates, route and a fixed price, and you’ve agreed to it — by phone, WhatsApp, or through our online quote form. You’ll receive a short written confirmation with the agreed price, so there’s a record of exactly what was booked.
Payment methods
We accept card payment, bank transfer, and cash on delivery for daily and short bookings. Corporate accounts can move to monthly invoicing once the account is set up, which is usually worth doing once you’re booking more than a handful of times.
Deposits
First-time individual bookings may require a refundable deposit, confirmed at quote time and returned after the vehicle is checked back in. Corporate accounts with a signed agreement do not require a deposit.
- Changes & Cancellations
If your plans change
Cancelling a booking
Cancel free of charge up to 4 hours before your scheduled pickup. Cancellations inside that window may carry a partial charge, since a vehicle may already be pre-cooled and held for you.
Extending a booking
If a job runs longer than planned, contact dispatch as early as possible — extensions are usually approved, but a vehicle already reassigned to another booking may not be available past the original window.
Changing vehicle size or dates
Changes are free before the vehicle is dispatched. Once a vehicle is en route or on-site, a change may involve a new quote reflecting the revised job.
- Fuel & Driver
What's included with the vehicle
Fuel
Fuel is included on all daily and monthly rentals for city routes. Trips outside a standard city radius may include a distance charge, confirmed before dispatch — never added to the invoice afterward.
Driver or self-drive
Vans can be booked with a licensed driver included, or self-drive if a member of your team holds a valid UAE license for the vehicle class. Refrigerated and freezer trucks are always dispatched with a licensed heavy-vehicle driver, since self-drive isn’t offered on that vehicle class.
Vehicle handover
Every vehicle is checked, cleaned and pre-cooled to the agreed temperature before it leaves the yard. On pickup or delivery, you’re welcome to check the temperature display yourself before loading begins.
- Vehicle & Liability
Insurance, breakdowns and responsibility
Insurance
Every vehicle in our fleet is comprehensively insured. This covers the vehicle itself and standard third-party liability; it does not automatically cover the value of your cargo, so businesses moving high-value goods should confirm their own cargo insurance separately.
Breakdowns
If a vehicle breaks down during your rental, we dispatch a replacement as quickly as possible and transfer your cargo at no extra charge. This is standard across every booking, not only monthly and long-term contracts.
Vehicle condition on return
Vehicles are expected back in the condition they were provided, normal wear aside. Damage beyond normal use may be charged separately, assessed fairly and communicated to you directly rather than silently deducted from a deposit.
- FAQ
Rental terms questions
What happens if I need to cancel at the last minute?
Cancellations inside 4 hours of pickup may carry a partial charge, since a vehicle may already be pre-cooled and held for your booking. Cancelling earlier than that is free.
Does the insurance cover my cargo if something goes wrong?
Our fleet insurance covers the vehicle and standard third-party liability, not the value of your cargo. If you’re moving high-value goods, we recommend confirming your own cargo insurance.
Is there a penalty if the vehicle comes back later than agreed?
Contact dispatch as soon as you know a return will run late — most short delays are accommodated without charge, but repeated or unnotified lateness may affect future bookings and pricing.
Can I pay by bank transfer instead of card?
Yes, bank transfer is accepted, along with card payment and cash on delivery for daily bookings. Corporate accounts can also set up monthly invoicing.
What if the vehicle isn't at the agreed temperature on arrival?
Check the temperature display before loading — if it isn’t within the agreed range, contact dispatch immediately and we’ll resolve it, including a replacement vehicle if needed.